Barion Pixel

General terms and conditions

Welcome to the website operated by Affianced Ékszerészet Kft. (hereinafter: Service Provider).

These General Terms and Conditions contain the terms of use by the user (hereinafter: Customer) of the online product sales service (hereinafter: Service) available at the web store (hereinafter: Web Store).
These General Terms and Conditions shall be applied to the purchase of all of the Service Provider’s products available in the Web Store.
The Data Protection Declaration provides for the management of the customer’s personal data.
Technical information and detailed conditions related to the use of the Webstore, which are not contained in these General Terms and Conditions, are contained in additional information available on the Webstore’s interfaces.

The language of the contract is Hungarian (translated into English with Google Translate).

The contract is not considered a written contract, it is not filed by the Service Provider, so the contract is not accessible afterwards.
The service provider is not subject to the provisions of any code of conduct.
By using the Online Store or placing an order, the Customer accepts and acknowledges that the provisions contained in these General Terms and Conditions are binding on him, acknowledges and accepts the following:

1. The service provider

Name: Affianced Jewelry Kft.
Headquarters and mailing address: Budapest, 1097 Drégely u. 6-8. A/603
Budapest showroom, location: Budapest, 1093 Lónyay u. 37/A-B.
Tax number: 24792013-2-43
Company registration number: 01-09-182635
Statistical number of the company: 24792013-3212-113-01
Data management number: NAIH-107709/2016.
Pr number: 7268
Chamber registration number: BU24792013.
Bank account number: 10918001-00000047-05600008 – UNICREDIT BANK
Branch address: 1095 Budapest, Boráros tér 7.
IBAN: HU90109180010000004705600008
Customer service tel.: +36703780570 (Mon, Wed, Thu: 09:00-17:00, Tue: 09:00-19:00, Fri: 09:00-15:00)
Customer service

2. Activity in the online store

The purpose of the Webstore is to provide the Customer with the opportunity to select and order the ring that best suits his ideas, which the Service Provider makes in accordance with the parameters selected by the Customer on the ordering interface and according to the specific needs of the customer according to the conditions specified in the General Terms and Conditions away.

2.1 Information about the product and stock

During the ordering process, the Buyer can individually select the size, color (red, white, yellow or multi-colored), fineness of the material (14 or 18 carat gold), type of stone (diamond, moissanite gem, precious stone, etc.) of the rings. The Service Provider can prepare the product ordered with individual parameters in an average of 4 to 8 weeks.

The Service Provider does not keep a stock of wedding rings, because it cannot manage to have ready-made models in every size, every material and color, and with every kind of stone from the sample collection of nearly 1,000 pieces. The Service Provider also keeps a stock of certain jewelry in a limited number of pieces and parameters. The stock information displayed on the Service Provider’s website is not always up-to-date.

The Customer accepts that the Service Provider processes the orders in the order they are received! For models with a small stock, it may happen that the Buyer can place his order on the Website, but the Service Provider cannot serve the Buyer from stock due to a temporary lack of stock. The Customer can pick up the Service Provider’s products in stock at the Service Provider’s showroom with stock, or request home delivery free of charge within the territory of Hungary. In all cases, our colleagues will inform you in writing (e-mail) about the price and duration of delivery abroad. Factors affecting home delivery can be, for example: holidays, etc. In a normal period, on average 2 working days for domestic deliveries.

The image displayed on the website of the Webshop may differ slightly from the reality, the image displayed next to the products is therefore only an illustration.

The information in the Webstore has been placed in good faith, but it is for informational purposes only, the Service Provider does not assume responsibility for the accuracy and completeness of the information, the Customer is informed about the exact parameters of the jewelry and the materials used in the certificate provided with the jewelry.

2.2 Size correction

2.2.1 Engagement ring

The labor fee for subsequent size correction is FREE for engagement rings.

Exceptions to this are the ring models, which by their nature cannot be scaled. When ordering such jewelry, the service provider informs the Customer in writing (e-mail).

Correction is never done by distortion, but by removing material, adding material, or remanufacturing. The Customer is obliged to pay the excess material required for the expansion to the Service Provider. The Buyer will receive the excess material released during the narrowing upon receipt of the ring. If the Buyer is confused about the size, he can contact the Service Provider with any of the contact details specified in point 1.

2.2.2 Wedding ring

In the case of wedding rings, the size correction is not free.

Since the service provider provides the opportunity to determine the exact dimensions:
1: in person at the Budapest location indicated in point 1
2: with the help of the ring measuring line and the accompanying user guide, which can be ordered from the website.

The size correction of wedding rings cannot always be solved without remanufacturing. The Customer acknowledges that if a wedding ring set with a stone needs to be adjusted after the stone has been set, the professionally designed setting of the stones may be distorted, which may endanger the stability of the stones. In all questionable situations, the service provider provides the Customer with professional advice that helps him make the right decision. The Customer expressly acknowledges that if, despite the advice of the Service Provider, the Service Provider does not make the professionally correct decision, the Service Provider is no longer obliged to guarantee the product, and in extreme cases may refuse the professionally unacceptable request. The Service Provider declares that in all cases it tries to act ethically, taking into account the needs and interests of the Customer.

If the size was determined with the help of the Service Provider’s specialists, but the size is still not correct, the Service Provider will bear the cost of remanufacturing. Exceptions to this are the cases where, due to cases not communicated to the Service Provider between the measurement and handover, the size of the manufactured product is not expected to be appropriate, e.g.: the Buyer ultimately wants to wear the ring on a different finger than what was discussed during the measurement, the Buyer’s weight changes greatly due to illness or other reasons

The free remanufacturing also does not apply to a ring manufactured based on the finger size specified by another professional or the Buyer.

3. Terms of use of the online store

3.1 Liability

3.1.1. The Customer may use the Online Store solely at his own risk, and accepts that the Service Provider shall not be liable for material or non-material damages arising during use, in addition to liability for breach of contract that causes damage to human life, physical integrity, or health.

3.1.2. The Service Provider excludes all responsibility for the behavior of the users of the Online Store. The customer is obliged to ensure that he does not directly or indirectly violate the rights of third parties or the laws when using the Webstore. The Customer is fully and exclusively responsible for his own conduct, and the Service Provider fully cooperates with the acting authorities in order to detect violations.

3.1.3. The Service Provider is entitled, but not obliged, to check the content that may be made available on the Website by the Customers during the use of the Online Store, and the Service Provider is entitled, but not obliged, to look for signs of illegal activity regarding the published content.

3.1.4. The pages of the service may contain connection points (links) that lead to the pages of other service providers. The Service Provider assumes no responsibility for the data protection practices and other activities of these service providers.

3.1.5. Due to the global nature of the Internet, the Customer accepts that the provisions of the relevant national legislation must be taken into account when using the Web Store interface. If any activity related to the use of the Web Store is not permitted according to the law of the Buyer’s country, the Buyer is solely responsible for the use.

3.1.6. If the Customer notices objectionable content on the Web Store’s interface, he must report it to the Service Provider immediately. If, in the course of the Service Provider’s good faith procedure, the indication is found to be well-founded, it is entitled to immediately delete or modify the information.

3.1.7. If the Customer provided third-party data during the order to use the Service or caused damage in any way while using the Online Store, the Service Provider is entitled to claim compensation from the Customer. In such a case, the Service Provider will provide all possible assistance to the acting authorities in order to establish the identity of the person violating the law.

3.2. Copyrights

3.2.1. The Web Store as a whole, its graphic elements, text and technical solutions, elements of the Service are protected by copyright or other intellectual property rights (especially trademark protection). The service provider is the copyright holder or the authorized user of all content displayed on the website and during the provision of services available through the website: any author’s work or other intellectual creation (including, among others, all graphics and other materials, the layout and editing of the Webshop interface, the used software and other solutions, ideas, implementation).

3.2.2. Saving or printing the contents of the Webshop and some parts of it on a physical or other data medium for private use or with the prior written consent of the Service Provider is permitted. Use beyond private use – for example storage in a database, transmission, publication or download, commercialization – is only possible with the prior written permission of the Service Provider.

3.2.3. In addition to the rights expressly defined in these GTC, the order, the use of the Online Store, or any provision of the GTC does not grant the Customer the right to any use or utilization of any trade name or trademark on the Web Store interface. In addition to the display associated with the intended use of the Webshop, the necessary temporary duplication and the making of copies for private purposes, these intellectual works may not be used or exploited in any other form without the prior written permission of the Service Provider.

3.2.4. The Service Provider reserves all rights to all elements of its service, in particular the domain name of, its subdomains, all other domain names occupied by the Service Provider, its subpages, as well as its Internet advertising surfaces. All activities aimed at listing, organizing, archiving, hacking, and reverse engineering the Service Provider’s database are prohibited, unless the Service Provider grants special permission for this.

3.2.5. Without a separate agreement or using the service for this purpose, it is forbidden to modify, copy, insert new data in it, or overwrite existing data by bypassing the interface provided by the Service Provider or search engines.

4. Shopping in the Webshop

The Customer can place an order for products advertised for sale in the Web Store. The buyer can find out about the detailed characteristics and price of the product he wants to order on the product’s data sheet.
If the Buyer has any questions about the products before the purchase, the Service Provider is available to the Buyer at any of the contact details specified in point 1.
The purchase is not subject to registration, so it is not a condition for purchasing in the Webstore, but the Service Provider provides the opportunity to do so on the Webstore’s interface. All the contents of the Web Store that are important for the purchase are available without registration.
Instructions for use for the products distributed by the Service Provider are attached to the goods, which can be viewed in more detail on the service provider’s website at If, for some reason, the customer does not receive the instructions for use, he must notify the Service Provider immediately before putting the product into use, so that he can replace it. If the Customer needs more information about the quality, basic features, use, and usability of any product in the Web Store than is provided on the Web Store’s interface, he can request the Service Provider’s help via any of the contact details specified in point 1.

4.1. Order

By clicking on the “Add to cart” button on the interface that provides information about the product’s features, the customer can add the product they want to order to their cart. In the case of products that can be ordered with individual parameters (before adding to the basket), the customer can specify the product parameters on the same interface: for rings, the sizes, and for all jewelry, the gold color combinations, for some jewelry, the gemstones can be selected from diamond and moissanite. You can view the product(s) you have added to the cart by clicking on the “Cart” menu item.
From the “Basket” subpage, the Customer has the option to return to the Webstore and add new products to the basket’s contents, as well as to view any of the Service Provider’s public pages.
On the “Basket” subpage, the Customer also has the opportunity to remove products from the cart, find out about the delivery conditions, enter the data required for the order, read the General Terms and Conditions of the Service Provider and place the order.
The Customer must provide the following data to the Service Provider for the order:

E-mail address

Surname and first name

Phone number

Method of receipt

Shipping address

It is not mandatory, but in order to fulfill the order, the Buyer can provide additional data.
You can enter your invoicing and delivery details, add comments to the order, help the Service Provider’s work by answering a few marketing questions, and sign up for the Service Provider’s E-dm newsletter.
The Customer can place the order only if he accepts the General Terms and Conditions of the Service Provider and proves that he is a real person and not a robot by making a simple request.
The Buyer declares that, before sending the order, he made sure that the details of the order and the data provided by him are correct and correspond to reality.
Sending the order does not mean automatic registration in the Webstore.
After sending the order, the Service Provider’s system sends an automatic summary to the email address provided by the Customer and to the Service Provider. The Service Provider checks the automatic summary received and reports back to the Customer at one of the contact details provided by the Service Provider. The subject of the Feedback can be, among other things, information, clarification, data request, data modification, rejection and acceptance of the fact of the order. The Customer acknowledges that his order can only be considered active after confirmation of the order from the Service Provider’s employee.
For the Service Provider, the order intention sent by the Customer does not entail any production or sales obligation. The Service Provider is not obliged to fulfill orders and requests that cause economic losses (e.g.: wrong spelling, typos, system error, racist symbol, etc.).
Leaving the shopping cart page without placing an order does not entail any obligation for the Customer towards the Service Provider.

4.2. Production deadline

The production time of rings is usually 4 – 8 weeks, depending on the type, size, and quantity of stones, in some cases (for example, in the case of rings made of 18 carat gold or multi-colored gold), the production time may be longer.

4.3 Correction of data entry errors

At any stage of the order and until the order is sent to the Service Provider, the customer has the opportunity to correct data entry errors at any time on the order interface (e.g. delete a product from the cart by clicking on “empty cart” or “delete”). Data entry errors include, for example, placing the wrong product in the cart and then deleting the product from the cart, misspelling order data, etc. (e.g. shipping address).

4.4 Price of Products

The purchase price of the products in the Webshop is indicated including general sales tax and other public charges. The purchase price of the products includes the cost of delivery.
The gross prices indicated next to the products are always calculated based on average sizes. In case of changing the general parameters (e.g. smaller/larger size), the system can add or subtract from the price of average-sized products according to the selected sizes.

4.8.3 of the General Terms and Conditions on the costs of foreign delivery. the Buyer can find information at
The price of the products can be greatly influenced by the daily world market price of raw materials (gold, diamonds), which means that the price of the products can even change on a daily basis.
The price of the products is indicated in Hungarian forints (HUF).
The service provider reserves the right to change prices.
In exceptional cases, the weight of the prepared rings may differ minimally from those calculated on the Webshop interface, due to the production technology of the wedding ring. The weight may vary depending on the size of the rings, the surface treatment (matte effect, shiny effect) and the number of stones. Regardless of this, in 98% of the cases, the online store’s weight calculator calculates accurately, and the Service Provider strives to ensure that, if there is a discrepancy between the weight of the manufactured product and the calculated weight, then it does not result in additional costs, but rather in a more favorable final amount For a customer.

The service provider does not assume responsibility for an incorrectly indicated price despite its care and/or due to a system error, or for an obviously incorrect, unrealistic price that is significantly different from the product’s well-known price (e.g. HUF 1) or for a price from which it can be clearly established that discounts even with insurance, it deviates excessively from the fair value. In such cases, the Service Provider is not obliged to supply the product at the wrongly displayed price in the Web Store. In the case of an incorrect price, the Service Provider will contact the Customer and offer him the opportunity to purchase the product at the real price, because in such a case the Service Provider will recalculate the value of the product (taking into account weight, amount of stones, etc.). If the actual price (either less or more) is not suitable for the Buyer, the Buyer may decide to order the product at the actual price or cancel the order without any adverse legal consequences.

4.5 Binding offer, confirmation

The Service Provider will confirm the arrival of the offer (order) sent by the Buyer to the Buyer by means of an automatic confirmation e-mail, which confirmation e-mail contains the data provided by the Buyer during the order (e.g. delivery information), the date of the order, the date of delivery of the order (general) time, the list of elements belonging to the ordered product, the image of the product, the price of the product, shipping costs and the total amount to be paid. This confirmation email is an automatic system message within 48 hours (first email), which indicates to the Customer that the Service Provider has received their order. Upon receipt of the automatic confirmation email by the Buyer, a valid contract is not created between the parties.

After the automatic system email, the Service Provider sends a second email to the Customer, also within 48 hours, in which it informs the Customer about the fulfillment of the contents of the order.
The contract is established upon receipt of a separate e-mail (second e-mail) on the acceptance of the offer by the Service Provider and not upon receipt of the e-mail on the automatic confirmation of the order within 48 hours.
If the Buyer notices an error in the data in the confirmation e-mail, it must be reported to the Service Provider within 1 day, in order to avoid the fulfillment of unwanted orders.
The buyer is exempted from being bound by the offer if he does not receive a second confirmation e-mail from the Service Provider regarding his order without delay (within 48 hours).
The order is considered a contract concluded electronically, which is governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. 17/1999 on contracts concluded between absentees are applicable. (II. 5.) falls under the scope of Government Decree.

4.6 Payment

In all cases, the full purchase price is paid in advance, when ordering the jewelry. The service provider considers the assignment contract between the customer and the service provider to be valid after payment of the purchase price of the goods, and the indicated preparation time begins on the day of payment of the full purchase price.

Webshop purchase: After pressing the cart button, the Customer can pay the purchase price of the goods in the payment system of the webshop with a Visa or MasterCard bank card suitable for online payment.

Advance transfer to bank account: The Customer pays the price of the ordered products to the Service Provider before their delivery.
Via bank transfer to bank account number 10918001-00000047-05600008 at Unicredit bank. In the case of an advance payment, the order number indicated in the e-mail confirming the order of the goods must always be indicated in the comments section.

Online bank card payment through Barion’s system

Online bank card payments are made through Barion’s system. The bank card data will not reach the merchant. Barion Payment Zrt., which provides the service, is an institution under the supervision of the Magyar Nemzeti Bank, license number: H-EN-I-1064/2013.

4.7 Account

After payment of the ordered products, the Service Provider sends the Customer the electronic invoice for the purchase.

4.8 Delivery

According to the terms and conditions in the confirmation e-mail, the Service Provider is obliged to deliver the products ordered by the Customer to the delivery address specified in the order and by the deadline.

4.8.1. Delivery method

Orders placed in the Webshop are delivered by GLS or Fedex courier service to the address specified by the Customer during the order. The courier service delivers orders from Monday to Friday, between 08:00 and 17:00. If the Buyer is not at the specified address during this period, it is advisable to enter a delivery address (workplace address) as the delivery address where the Buyer can certainly receive the ordered product during the delivery period.
If the courier cannot find anyone at the given address, he will leave his contact information and you can make an appointment with him for the next day or the following day.
If the Buyer is not at the delivery address specified by the courier at the time indicated by the courier and the delivery of the package fails, the courier will leave a notification at the delivery address. With the help of the number on the notification, the Buyer has the opportunity to arrange a new delivery address and time. The courier service will attempt to deliver the ordered products 1 more time.
The courier service will attempt a maximum of two deliveries, however, if the 2nd delivery is also unsuccessful, – for reasons attributable to the Buyer – then the Buyer must pay the cost of the 2nd delivery to the Service Provider.
Upon receipt of the product from the courier and by signing the document confirming the receipt, the quantity and quality of the product is accepted, which means that the Customer can only use his right of withdrawal after the receipt, therefore, after the departure of the person carrying out the delivery, the Service Provider does not have to complain about quantity or quality afterwards to accept in a way. By signing the delivery note, the Customer therefore acknowledges that the received package conforms both externally and in terms of its contents to the contents of the order (the contents of the package are not incomplete, the packaging or the product is not damaged).
If the Customer notices damage to the product or the packaging during the receipt of the product, he/she must request a record of the damage from the person making the delivery. If the packaging or the product is visibly damaged upon receipt, and the damage occurred before the receipt of the goods, the Service Provider ensures the return of the product free of charge. The Service Provider assumes no responsibility for damage detected after receipt!

4.8.2. Delivery deadline

The delivery time of the products is on average 4-8 weeks after the order. The exact delivery time always depends on the material, type, uniqueness of the ring, the type and number of stones, etc.
The Service Provider will specify the (general) deadline for the delivery of the product in the automatic confirmation system message (see point 4.5 for the first email), and after that, in the second email sent by the Service Provider, it will specify the exact date of delivery. The courier delivers the ordered product to the Customer on the day indicated in the e-mail.
If the Buyer would like to discuss the exact time of delivery with the courier, then on the day of delivery, around 7-8:00 a.m., he can even inquire with the Service Provider by phone at +36 70 378 05 70, because then the package number will be revealed, and the Buyer will directly you can contact the courier.
The Service Provider bears no responsibility for delivery delays or other problems or errors that can be traced back to data provided incorrectly and/or inaccurately by the Customer.

4.8.3. Foreign delivery fee

Please inquire about the price and deadline for shipping abroad from our colleagues at one of the contact details found in point 1.

4.8.4. Personal collection

The service provider also provides the opportunity to receive the completed jewelry in person at its Budapest location during the service provider’s opening hours at a pre-arranged time:
1093 Budapest Lónyay u. 37/A.-B.
Our opening hours:
Monday: 9 a.m. – 5 p.m
Tuesday: 9 a.m. to 7 p.m
Wednesday: 9 a.m. – 5 p.m
Thursday: 9 a.m. – 5 p.m
Friday: 9 a.m. – 3 p.m

5. Right of withdrawal

The provisions of this point apply exclusively to natural persons acting outside the scope of their profession, independent occupation or business, who buy, order, receive, use, use goods, as well as the recipient of commercial communications and offers related to the goods (hereinafter “Consumer”).

The consumer is entitled in the case of a contract for the sale of the product to the product, when providing several products, to the last product provided, withdraw from the contract without giving reasons within eight (8) working days from the date of acceptance by the consumer or a third party indicated by him, other than the carrier.

5.1. The consumer is not entitled to the right of withdrawal in the following cases:

in the case of the sale of a product whose price or fee depends on fluctuations in the money market that cannot be controlled by the seller; in the case of the sale of a product that is tied to the person of the Consumer, or that was produced based on the Consumer’s instructions or at the express request of the Consumer. if there are visible signs of wear on the product, i.e. if it was worn other than trying it on after receipt.

5.2. The procedure for exercising the right of withdrawal

If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (e.g. by mail or electronically) to the Service Provider using the contact details indicated in point 1 of these General Terms and Conditions. For this purpose, the Consumer can also use the sample withdrawal statement available via the following link [Sample of Withdrawal]. The Consumer is not obliged to use the cancellation declaration form. The consumer exercises his right of withdrawal within a deadline, if he sends his cancellation statement to the Service Provider before the expiry of the deadline indicated above.
In both cases, the Service Provider will immediately confirm receipt of the Consumer’s withdrawal statement by email.
In case of cancellation in writing, it shall be considered valid if the Consumer sends his declaration to this effect within 8 working days (even on the 8th working day) to the Service Provider.
In the case of notification by post, the Service Provider takes into account the date of mailing, and in the case of notification by e-mail, the time of sending the e-mail for the purpose of calculating the deadline. The Consumer sends the letter as registered mail so that the date of posting can be reliably proven.
In case of cancellation, the consumer must return the ordered product to the Service Provider’s headquarters. The cost of returning the product is borne by the Consumer. In case of cancellation, the Service Provider may demand compensation from the Customer for damages resulting from the use of the product. Apart from these, the Consumer will not be charged any other costs in connection with the cancellation.
It is not possible for the service provider to accept the package returned by cash on delivery.
If the Consumer withdraws from the contract, the Service Provider will refund the amount paid by the Buyer in full to the Buyer immediately, but no later than within 30 days of the withdrawal (including the shipping costs paid for delivery) in accordance with the applicable legislation.

6. Warranty and guarantee

6.1. Warranty

6.1.1. Accessories warranty

In the event of defective performance by the Service Provider, the Customer may assert a warranty claim against the Service Provider. In the case of a consumer contract, the Buyer can assert warranty claims for product defects that already existed at the time of delivery of the product within a 2-year statute of limitations from the date of receipt. After the two-year statute of limitations, the Buyer can no longer assert his accessory warranty rights.
In the case of a contract concluded with a non-consumer, the entitled party may enforce his warranty claims within a 1-year limitation period from the date of receipt.
The Customer may, at his or her choice, request a repair or replacement, unless fulfilling the Customer’s chosen request is impossible or would entail disproportionate additional costs for the Service Provider compared to the fulfillment of another request. If the Customer did not request, or could not request, the repair or replacement, the Customer may request a proportional delivery of the compensation, or the Customer may repair the defect at the Service Provider’s expense, or have it repaired by someone else, or – as a last resort – withdraw from the contract. There is no room for cancellation due to an insignificant error.
The Customer may switch from the chosen accessory warranty right to another, but the Customer is obliged to bear the cost of the switch, unless it was justified or the Service Provider gave a reason for it.
The Customer is obliged to notify the Service Provider of the error immediately after its discovery, but no later than within one week of the discovery of the error.
The customer can assert his accessory warranty claim directly against the Service Provider.
Within six months from the completion of the contract, there is no other condition for validating the accessory warranty claim other than reporting the defect, if the Customer proves that the product was purchased from the Service Provider (by presenting an invoice or a copy of the invoice). In such a case, the Service Provider is exempted from the warranty only if it disproves this presumption, i.e. it proves that the defect of the product occurred after it was handed over to the Customer. If the Service Provider can prove that the cause of the defect arose from a cause that can be blamed on the Buyer, it is not obliged to grant the warranty claim made by the Buyer. However, after six months from the date of performance, the Customer is obliged to prove that the defect recognized by the Customer was already present at the time of performance.
If the Customer asserts his warranty claim with respect to a part of the product that is separable from the point of view of the indicated defect, the warranty claim is not considered asserted for other parts of the product.

6.1.2. Product warranty

In the event of a defect in the product (movable thing), the Buyer who is considered a consumer – according to his choice – in accordance with 6.1.1. can assert a right or product warranty claim specified in point
However, the customer does not have the right to assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other, due to the same defect. However, in the case of successful enforcement of a product warranty claim, the Buyer may assert his accessory warranty claim for the replaced product or repaired part against the manufacturer.
As a product warranty claim, the Buyer may only request the repair or replacement of the defective product. In the event of a product warranty claim, the Buyer must prove the defect of the product.
A product is considered defective if it does not meet the quality requirements in force at the time it is placed on the market or if it does not have the properties described by the manufacturer.
The Buyer may assert a product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right. After discovering the defect, the Buyer is obliged to notify the manufacturer of the defect without delay. An error communicated within two months of the discovery of the error must be considered communicated without delay. The consumer is responsible for damage resulting from the delay in communication.
The buyer can exercise his product warranty claim against the manufacturer or distributor of the movable item. In this case, the manufacturer and distributor of the product is also the Service Provider.
The manufacturer, distributor (Service Provider) is only released from its product warranty obligation if it can prove that:

the product was not manufactured or marketed as part of its business activities, or

the defect was not detectable according to the state of science and technology at the time of placing it on the market or

the defect of the product results from the application of legislation or mandatory official regulations.

For the exemption, it is sufficient for the manufacturer, distributor (Service Provider) to prove one reason.

6.2. Warranty

The service provider does not sell products that comply with Act No. 151/2003 on the mandatory warranty for certain consumer durables. (IX. 22.) would fall under the scope of the Government Decree, however, the Service Provider provides a minimum 1-year warranty for the products it sells from the date of handover. The warranty period may vary from product to product, but is not less than 1 year.

Affianced Jewelry guarantees its jewelry for 5 years, of which the first year is comprehensive. We provide a discounted service guarantee for another 4 years, the condition of which is to present the jewelry for an annual service, of which the first annual service is free of charge. For the 4 years after the first year, we contribute with a 30% deductible, up to a maximum of HUF 50,000, to replace a stone due to the loss of a gemstone.
We guarantee the materials used, the quality of the handwork, and the durability of the setting of the gemstones. The guarantee can only be enforced if it is worn as intended and with care. Precious metals are soft metal alloys, precious stones are fragile and vulnerable!

The warranty does not apply to the following:

For discoloration due to external chemicals (cosmetics, spas, etc.).

For wear and scratches due to the use of jewelry.

For precious stones in jewellery, their damage and replacement.

For health side effects caused by the composition of the material (e.g.: metal allergy).

To lose the jewel.

Due to external influences, a change in size is necessary (gaining weight, losing weight, etc.).

For damages caused by improper use.

For damages caused by allergic reactions.

For damage caused by external influences (Impact, pressure, friction).
(loosening and destruction of the socket of stones).

In order to validate the warranty, it is necessary for the Customer to return or take the product back to the store at its headquarters, so that the Service Provider can examine the cause of the defect and the possibility of repair.
After the product has arrived at the Service Provider, the Service Provider begins to inspect the product and repair the product – if it is possible to do so – and contacts the Customer when the repair is completed, or if repair is not possible, then informs the Customer about replacing the product.
The Service Provider will return the repaired or replacement product to the Customer’s address without charging a shipping fee, or the Customer can collect it personally from the Service Provider. However, if the Service Provider found the product to be faultless after the inspection, or if it can be clearly established that the cause of the defect is the result of improper use, the Service Provider will not carry out the repair under warranty, and the cost of returning the product to the Customer will be borne by the Customer.

6.3. Validation of warranty claims

The Customer can notify the Service Provider of their warranty needs in the showroom specified in point 1 or through the indicated contact details.

7. Legal enforcement options

7.1. Place of complaint handling

The customer can submit consumer complaints about the product or the Service Provider’s activities at the following contact details:

Name: Affianced Ékszerészet Kft.
Mailing address: 1097 Budapest Drégely u. 6-8. A/603.
Customer service tel.: +36 70 378 05 70
Customer service email:

7.2. Method of handling complaints

The Service Provider shall respond to the Customer’s objection in writing within 30 days at the latest – which does not include the period of non-working days according to Act I of 2012 on the Labor Code – after the consumer’s complaint regarding the product or its activity has been submitted in writing, indicating the possibility of legal enforcement. possible location, methods and deadlines open to it.
The service provider will remedy the verbal complaint immediately, if he has the opportunity to do so. If it is not possible to remedy the verbal complaint immediately due to the nature of the complaint, or if the Customer does not agree with the handling of the complaint, the Service Provider will record the complaint – which will be kept for five years, together with the substantive response to the complaint.
In the case of a verbal complaint made in person (on the premises), the Service Provider will hand over a copy of the protocol to the Customer on the spot, or if this is not possible, it will proceed according to the rules for written complaints detailed above.
In the case of a verbal complaint communicated by telephone or using other electronic communication services, the Service Provider shall send a copy of the protocol to the Customer at the latest at the same time as the substantive response.
In all other cases, the Service Provider acts according to the rules for written complaints.

7.3. Complaint handling time

The Service Provider accepts objections submitted by the Customer at the direct contact details provided in point 7.1, on weekdays between 8:00 a.m. and 4:00 p.m.

7.4. Other Remedies

If any legal dispute between the Service Provider and the Customer is not resolved during negotiations with the Service Provider, the Customer may initiate court proceedings, and in the event of a consumer dispute, the following legal enforcement options are open to the Customer:

Filing a complaint with the consumer protection authority,

Initiation of conciliation board proceedings

Headquarters of the Budapest Conciliation Board:
1016 Budapest, Krisztina krt. 99. I. em. 111.
Mailing address: 1253 Budapest, Pf.: 10.
E-mail address:
Phone: +36 (1) 488 21 31
Telephone customer service:
Monday: 08:00-15:30
Tuesday: 8:00 a.m. to 3:30 p.m
Wednesday: 8:00 a.m. to 3:30 p.m
Thursday: 8:00 a.m. to 3:30 p.m
Friday: 8:00 a.m. to 1:00 p.m

In the application of the rules applicable to the Conciliation Board, a consumer is also a non-governmental organization, church, apartment building, housing association, micro, small and medium-sized enterprise under a separate law who buys, orders, receives, uses, makes use of goods, or commercial communications or offers related to the goods addressee.

8. Unilateral modification of General Terms and Conditions

8.1. The Service Provider is entitled to unilaterally modify these General Terms and Conditions, in addition to informing the Customers in advance via the Webstore interface. The modified provisions become effective for the Customer upon the first use of the Online Store after the entry into force, the amended provisions must be applied to orders placed after the entry into force of the amendment.

9. Other provisions

9.1. The Service Provider reserves the right to make any changes or corrections to the Web Store at any time, without prior warning, and to move the Web Store under a different domain name.

Date of entry into force of these General Terms and Conditions: [2022]