These General Terms and Conditions contain the terms of use of the online product sales service (hereinafter: Service) available on the affianced.hu webshop (hereinafter: Webshop) by the user (hereinafter: Buyer). These General Terms and Conditions shall apply to the purchase of any and all items available from the Provider in the Webshop. The processing of the Buyer’s personal data is governed by the Privacy Policy. Technical information and detailed conditions related to the use of the Webshop not contained in these General Terms and Conditions are provided through additional information available on the Webshop interface. The language of the contract is Hungarian. The contract does not constitute a written contract; it is not filed by the Provider, and therefore the contract is not accessible ex-post. The Provider does not subject itself to the provisions of any code of conduct. By using the Webshop or placing an order, the Buyer accepts and acknowledges the provisions of these General Terms and Conditions as binding upon themselves, and notes and accepts the following:
Name: Affianced Ékszerészet Kft.
Registered Office and Mailing Address: Budapest, 1097 Drégely u. 6-8. A/603, Hungary
Budapest Showroom, Place of Business: Budapest, 1093 Lónyay u. 37/A-B, Hungary
Tax Number: 24792013-2-43
Company Registration Number: 01-09-182635
Statistical Code: 24792013-3212-113-01
Precious Metals Licence (Pr) Number: 7268
Chamber of Commerce Registration Number: BU24792013.
Bank Account Number: 10918001-00000047-05600008 – UNICREDIT BANK
Bank Branch Address: 1095 Budapest, Boráros tér 7, Hungary
IBAN: HU90109180010000004705600008
SWIFT: BACXHUHB
Customer Service Tel.: +36703780570 (Mon, Wed, Thu: 09:00-17:00, Tue: 09:00-19:00, Fri: 09:00-15:00 CET)
Customer Service Email: ekszer@affianced.hu
The purpose of the Webshop is to provide the Buyer with the opportunity to select and order the ring that best suits their preferences, which the Provider manufactures in accordance with the parameters and custom requirements selected by the Buyer on the ordering interface, pursuant to the conditions specified in the GTC.
During the ordering process, the Buyer can individually select the size, color (rose, white, yellow, or multi-colored), material fineness (14k or 18k gold), and type of gemstone (diamond, moissanite, precious stones, etc.) of the rings. The Provider can manufacture products ordered with custom parameters within an average of 3 to 8 weeks.
If, due to overcapacity, fulfilling the undertaken deadline encounters obstacles, the Provider shall consult with the Buyer regarding the production deadline. If the extended production deadline is not acceptable to the Buyer, the Provider is obliged to fully refund the amount received from the Buyer.
The Provider does not maintain stock of wedding bands, as it is impossible to provide ready-made models in every size, material, color, and gemstone setting from a sample collection of nearly 1,000 items. The Provider does maintain a limited inventory of certain other jewelry pieces with specific parameters. Stock information displayed on the Provider’s Website may not always be up-to-date.
The Buyer accepts that the Provider processes orders in the order of their receipt! For models with limited stock, it may happen that the Buyer can submit the order on the Website, but the Provider cannot serve the Buyer from stock due to temporary stock shortage. The Buyer can pick up stock items immediately at the Provider’s designated showroom or request free home delivery within Hungary. Regarding international delivery fees and performance durations, our colleagues will always inform the Buyer in writing (via email). Delivery times may be influenced by factors such as holidays or extraordinary logistical workloads. In normal periods, domestic delivery takes an average of 2 business days.
Images displayed on the Webshop interface may differ minimally from reality; images placed next to products are therefore solely for illustration purposes.
Information in the Webshop is placed in good faith; however, it serves solely informational purposes. The Provider assumes no responsibility for the accuracy or completeness of the information. The exact parameters and materials used for the jewelry are detailed in the certificate provided with the jewelry.
The labor cost for subsequent size correction is FREE OF CHARGE for engagement rings. Exceptions to this rule are ring models that, by their nature (e.g., full eternity bands or rings with specific complex patterns around the entire band), cannot be resized subsequently. Upon ordering such jewelry, the Provider shall inform the Buyer in writing (via email).
Correction is never done by distortion, but by material removal, material addition, or remanufacturing. The Buyer is obliged to pay the Provider for the material surplus required for enlargement. Any material surplus resulting from downsizing will be handed over to the Buyer upon collection of the ring. If the Buyer is uncertain about the size, they may contact the Provider using any of the contact details specified in Section 1.
Size correction is not free of charge for wedding bands. The Provider offers comprehensive options for determining exact sizes:
In person at the Budapest location specified in Section 1.
Using the ring sizing kit and accompanying instructions available for order from the affianced.hu website.
Size correction of wedding bands is not always feasible without remanufacturing. The Buyer acknowledges that if a wedding band set with stones must be corrected after stone setting, the professionally designed settings of the stones may distort, which may compromise the stability of the stones. The Provider shall provide the Buyer with expert advice in all questionable situations to help them make the right decision.
The Buyer expressly acknowledges that if they do not make the professionally correct decision despite the explicit expert advice of the Provider, the Provider shall not be obliged to warrant (guarantee) the product for defects arising from the chosen modification, and in extreme cases, may refuse professionally unacceptable requests. The Provider declares that it always endeavors to act ethically, taking into account the needs and interests of the Buyer.
If the size was determined with the help of the Provider’s experts (in person at the showroom) but the size is still incorrect, the Provider shall bear the cost of remanufacturing. Exceptions to this are cases where, due to reasons not communicated to the Provider between sizing and delivery, the manufactured size will predictably not be suitable (e.g., the Buyer ultimately wishes to wear the ring on a different finger than agreed during sizing, or the Buyer’s body weight changes significantly due to illness, pregnancy, or other reasons).
Free remanufacturing also does not apply to rings manufactured based on a finger size determined by another professional or by the Buyer independently (without using the Provider’s sizing tools).
3.1.1. The Buyer may use the Webshop exclusively at their own risk and accepts that the Provider shall not be held liable for material and non-material damages arising during use, beyond liability for damages caused intentionally or causing injury to human life, bodily integrity, or health.
3.1.2. The Provider excludes all liability for the conduct of the users of the Webshop. The Buyer is obliged to ensure that during the use of the Webshop, they do not infringe the rights of third parties or statutory regulations, either directly or indirectly. The Buyer is fully and exclusively responsible for their own conduct; in such cases, the Provider fully cooperates with the competent authorities to investigate infringements.
3.1.3. The Provider is entitled, but not obliged, to review content made available by Buyers on the Webshop interface, and is entitled, but not obliged, to look for signs indicating unlawful activity regarding published content.
3.1.4. The pages of the service may contain links leading to pages of other providers. The Provider assumes no responsibility for the data protection practices or other activities of these providers.
3.1.5. Due to the global nature of the Internet, the Buyer accepts that during the use of the Webshop interface, they are obliged to act in compliance with the provisions of the relevant national legislation. If any activity related to the use of the Webshop is not permitted under the law of the Buyer’s state, the Buyer shall bear exclusive liability for such use.
3.1.6. If the Buyer notices objectionable or unlawful content on the Webshop interface, they are obliged to report it immediately to the Provider. If the Provider, in its good faith procedure, finds the report substantiated, it is entitled to delete or modify the information without delay.
3.1.7. If the Buyer provided third-party data during the order for the use of the Service or caused damage in any way during the use of the Webshop, the Provider is entitled to enforce damages against the Buyer.
3.2.1. The Webshop as a whole, its graphic elements, text, designs, unique jewelry concepts, and technical solutions are protected by copyright or other intellectual property rights (particularly trademark protection and design patent protection). The Provider is the copyright owner or authorized user of all content displayed on the website.
3.2.2. Saving or printing the content of the Webshop or parts thereof onto physical or other data carriers for private use or with the prior written consent of the Provider is permitted. Utilization beyond private use – such as storage in a database, transmission, publishing, making available for download, or commercial distribution – is possible exclusively with the prior written permission of the Provider.
3.2.3. Beyond the rights explicitly specified in these GTC, the order, the use of the Webshop, or any provision of the GTC does not grant the Buyer any right to use or utilize any commercial name or trademark appearing on the Webshop interface.
3.2.4. Any activity aimed at listing, organizing, archiving, hacking, reverse engineering the source codes of the Provider’s database is prohibited, unless the Provider gives specific written permission for this.
The Buyer may place orders for products advertised for sale in the Webshop. The Buyer can learn about the detailed characteristics and price of the product to be ordered on the product data sheet. If the Buyer has questions regarding the products before purchasing, the Provider is gladly at the Buyer’s disposal through any of the contact details specified in Section 1.
Purchasing does not require registration. The operating and care instructions for products distributed by the Provider are enclosed with the goods. If, for any reason, the Buyer does not receive the instructions, they are obliged to report this immediately to the Provider before using the product.
The Buyer can place the product they wish to order into their cart by clicking the “Add to Cart” button found on the interface providing information about product characteristics. For products that can be ordered with custom parameters, the Buyer is obliged to specify the desired parameters (size, gold color/combination, fineness, gemstone type) before adding the item to the cart.
To finalize the order, the Buyer must provide the following data:
Email address
First name and surname
Phone number
Billing and Delivery address
Desired method of collection
The Buyer can only submit the order if they explicitly accept these General Terms and Conditions and the Privacy Policy by ticking the checkbox.
After submitting the order, the Provider’s system sends an automatic confirmation (summary) to the Buyer’s email address. This message exclusively acknowledges receipt of the order by the Provider. The Buyer acknowledges that their order becomes active and the contract is concluded only when the Provider’s staff member sends a second, individually confirmed email reinforcing feasibility.
The individual production time for rings and jewelry is generally 4 to 8 weeks, depending on the type of ring, size, quantity of stones, and workshop capacity. For certain special combinations (e.g., 18-karat gold or multi-colored builds), the production time may be longer, about which the Provider shall inform the Buyer in the second email.
The Buyer has the opportunity to correct data entry errors on the ordering interface at any stage of the order and at any time until the order is sent to the Provider (e.g., deleting a product from the cart, modifying quantities, overwriting data).
Product prices in the Webshop are indicated in Hungarian Forints (Ft) and include the Value Added Tax (VAT) prescribed by law, as well as the cost of delivery for domestic orders. The price of products may change due to the daily world market price of raw materials (gold, gemstones).
Prices indicated on the website are calculated based on average sizes by default. When selecting custom parameters (e.g., extremely small or large sizes), the system may automatically calculate the price change. Due to the manufacturing technology of wedding bands, the weight of the final product may differ minimally from the estimate; the Provider endeavors to ensure this does not cause additional costs for the Buyer.
Obvious Pricing Errors: If, despite all due diligence by the Provider or due to a system error, an obviously incorrect price appears in the Webshop that significantly differs from the well-known magnitude of the product’s price (e.g., HUF 1, HUF 100, or a zero price due to technical error), the Provider is not obliged to deliver the product at this incorrect price. In such a case, the Provider shall immediately inform the Buyer of the error and offer to purchase the product at its real price. If the Buyer does not wish to maintain their purchase intent at the real price, the Provider has the right to unilaterally withdraw from the contract, cancel the order, and immediately refund any amount pre-paid by the Buyer in full.
The contract is concluded upon the receipt by the Buyer of the second (manual) confirmation email sent by the Provider, in accordance with the rules applicable to contracts concluded between distant parties. Contracts concluded electronically are governed by the provisions of Act V of 2013 on the Civil Code, Act CVIII of 2001 on Electronic Commerce Services, and Government Decree 45/2014 (II. 26.) on the Detailed Rules of Contracts between Consumers and Businesses.
The Buyer is released from their binding offer if they do not receive the manual (second) confirmation from the Provider within 48 hours from sending the order.
Since all jewelry is custom-made according to the Buyer’s individual requirements, the condition for starting the production process and the taking effect of the contract is the advance payment of the full purchase price. The start of the production time is the day the purchase price is credited to the Provider’s bank account.
Payment Methods:
Online Credit Card Payment (Barion): Secure payment with Visa or MasterCard through the Barion system. Credit card data does not reach the Provider. Barion Payment Zrt. is an institution supervised by the Central Bank of Hungary (license number: H-EN-I-1064/2013).
Advance Bank Transfer: Bank transfer to the Provider’s Unicredit Bank account number 10918001-00000047-05600008. It is mandatory to indicate the order number in the remarks/narrative field.
Following payment for the ordered products, the Provider issues an electronic invoice in compliance with legal regulations, which it sends to the email address provided by the Buyer.
4.8.1. Domestic delivery is performed by GLS or FedEx courier services on business days between 08:00 and 17:00. It is the Buyer’s responsibility to provide a delivery address where the package can be received within this time interval. The courier service attempts delivery twice in total. If the second delivery also fails due to reasons attributable to the Buyer, the Buyer is obliged to pay the costs of further delivery.
4.8.2. Delivery Report and Damages: Upon receiving the product from the courier, the Buyer is obliged to check the integrity of the package. If external damage is visible on the packaging or product, the Buyer is obliged to have a damage report drawn up by the courier and refuse receipt. In the absence of a damage report, the Provider cannot accept subsequent physical, qualitative, or quantitative claims once the courier has left.
4.8.3. International Delivery: For delivery addresses outside Hungary, delivery fees and deadlines are subject to individual calculation, about which our colleagues will provide information via email.
4.8.4. Personal Pickup: Collection of completed jewelry is also possible at the Provider’s Budapest showroom (1093 Budapest, Lónyay u. 37/A-B), at a pre-arranged time during specified opening hours.
The provisions in this section apply exclusively to natural persons acting outside the scope of their trade, independent occupation, or business activity, who buy, order, receive, use, or utilize goods, and who are the addressees of commercial communications or offers related to the goods (hereinafter: “Consumer”).
Pursuant to Section 29 (1) c) of Government Decree 45/2014 (II. 26.) on the Detailed Rules of Contracts between Consumers and Businesses, the Consumer may not exercise their right of withdrawal without justification in the case of non-prefabricated products manufactured based on the instructions or explicit request of the Consumer, or products clearly personalized to the Consumer.
Since orders submitted based on configuration options, custom requirements, and custom sizes available on the Provider’s website do not concern prefabricated items, but rather jewelry made explicitly at the request of the Consumer and personalized to their individual specifications, the Consumer DOES NOT possess a 14-day right of withdrawal or termination without justification after receiving the product.
By finalizing and sending the order, the Consumer expressly acknowledges that due to the unique nature of the product, they lose their right of withdrawal without justification.
If the Provider exceptionally sells products in the Webshop that were not custom-made but are prefabricated stock items, and no subsequent modifications (e.g., size adjustments, gemstone replacement, internal or external custom engraving) are made at the Consumer’s request, the Consumer is entitled to withdraw from the contract without justification within 14 days from receipt.
Intentions to withdraw must be signaled to the Provider in writing (via post or email). In the event of withdrawal, the direct cost of returning the product shall be borne by the Consumer. The Provider shall refund the purchase price to the Consumer within 14 days of receiving the notice of withdrawal and the undamaged returned product. The Provider cannot accept packages returned cash-on-delivery (COD).
In the event of defective performance by the Provider, the Buyer may enforce a claim for defective performance against the Provider in accordance with the rules of the Civil Code.
In the case of a consumer contract, the Buyer may enforce their claims within a 2-year limitation period from the date of receipt for product defects that already existed at the time of delivery. Beyond the two-year limitation period, the Buyer can no longer enforce these rights.
In the case of a contract concluded with a non-consumer (e.g., a corporate buyer), the entitled party may enforce claims within a 1-year limitation period from the date of receipt.
The Buyer may request repair or replacement, unless the fulfillment of the chosen request is impossible or would involve disproportionate additional costs for the Provider. If the Buyer did not or could not request repair or replacement, they may request a proportional reduction of the consideration, or may have the defect repaired at the Provider’s expense, or – as a last resort – withdraw from the contract. Withdrawal is not permitted for insignificant defects.
The Buyer is obliged to communicate the defect immediately after its discovery, but no later than within 2 months. In the case of a consumer contract, within 1 year (12 months) from delivery, there is no condition for enforcing claims beyond communicating the defect, provided the Buyer proves the purchase (with an invoice). After 1 year from delivery, however, the Buyer is obliged to prove that the defect already existed at the time of performance.
In the event of a defect in a movable item, the Buyer qualifying as a consumer may – at their choice – enforce the right specified in Section 6.1.1 or a product liability claim. As a product liability claim, the Buyer may exclusively request the repair or replacement of the defective product directly from the manufacturer/Provider. A product is defective if it does not meet the quality requirements in force at the time of its marketing or does not possess the characteristics specified in the description provided by the manufacturer. The defect of the product must be proven by the Buyer in this case. Product liability claims can be enforced within 2 years from the marketing of the product by the manufacturer.
For consumer contracts, the Provider is subject to a guarantee obligation for durable consumer goods pursuant to Government Decree 151/2003 (IX. 22.) on Mandatory Guarantees for Durable Consumer Goods, based on the value tiers of new jewelry sold.
The duration of the guarantee depends on the gross sales price of the product as follows:
2 years for a sales price reaching HUF 10,000 but not exceeding HUF 250,000,
3 years for a sales price exceeding HUF 250,000.
The guarantee period begins with the handover of the product to the Consumer. Defects do not fall under the scope of the guarantee if the cause occurred after the handover of the product to the Consumer (e.g., improper use, mechanical damage, impacts, contact with chemicals, improper storage, or subsequent modification/sizing performed by a third party or another jeweler).
Based on their guarantee claim, the Consumer may primarily request repair or replacement according to statutory conditions. Rights arising from the guarantee can be enforced with the guarantee certificate or the invoice proving the purchase.
The Buyer may submit consumer objections related to the product or the Provider’s activity using the contact details specified in Section 1 (via email or phone during designated customer service hours). The Provider examines oral complaints immediately and remedies them as necessary. If the Buyer does not agree with the handling of the complaint, or if immediate investigation is not possible, the Provider takes a report on the complaint and its position, and responds to written complaints substantively within 30 days at the latest.
In the event of a consumer dispute, the Consumer is entitled to turn to the Arbitration Board competent according to their place of residence or stay to settle the dispute peacefully outside of court. The Arbitration Board competent according to the Provider’s registered office:
Budapest Arbitration Board (Budapesti Békéltető Testület)
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310, Hungary
Mailing Address: 1253 Budapest, Pf.: 10, Hungary
Email Address: bekelteto.testulet@bkik.hu
The exact contact details of the Arbitration Boards competent according to the Consumer’s residence can be found at www.bekeltetes.hu.
In the event of a breach of consumer protection regulations, the Consumer may initiate proceedings before the government office competent as the Consumer Protection Authority. The list and contact details of competent government offices are available at www.kormanyhivatalok.hu.
Budapest, June 8, 2026
Affianced Ékszerészet Kft.